• 0800 389 4852

    Call free Mon – Fri: 9am – 5pm excluding bank holidays. Calls may be recorded.

  • Donations to Age UK's charitable work from Age Co sales are expected to reach £3 million each year

  • Age Co Travel Insurance is administered by Ageas Retail Limited

Terms and conditions


Please read the details set out below carefully before using this website (the "Site"). By accessing this Site, you agree to be bound by the following terms and conditions and disclaimers (the "Terms").

  • References to 'you', 'your' and 'yours' are references to the person(s) accessing the Site.
  • References to 'we', 'us' and 'our' are references to Ageas Retail Limited

Product Terms

If you purchase one of our products and services you will be subject to the terms and conditions and disclaimers governing such products or services which are set out elsewhere in this website and in the policy booklet and other documents issued with such product or services.


Site Terms

These Terms are to be read by you together with any terms, conditions and disclaimers provided in the pages of the Site. In particular, these Terms must be read in conjunction with the Important Notices for the products available in this Site;

  • Motor Insurance
  • Travel Insurance
  • Home Insurance

In the event of any conflict, the terms, conditions and disclaimers provided in the pages of the Site shall prevail over these Terms.


The information, material and content provided in the pages of the Site may be changed at any time without notice. In addition, we recommend that you always check the Terms each time you use this Site as changes may be made to the Terms at any time.


No Offer


Neither the information, nor any opinion contained in our Site constitutes an offer to sell or solicitation or an offer to buy any financial instruments or any advice or recommendation with respect to such financial instruments.




The Site is currently intended for those who access it from within the United Kingdom. Because of this we cannot guarantee that the Site or the information thereon complies with or is appropriate for use in other places.


You are wholly responsible for use of the Site by any person using your computer and you must ensure that any such person complies with these Terms.




You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.


By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.


The following clauses exclude or limit our legal liability. You should read them carefully.


Where we provide you with an insurance quotation through the Site we will provide you with a quotation based on the information you have provided. Therefore it is essential that all information and answers are true and accurate and that you disclose all relevant facts. We are not responsible for any losses you suffer if you fail to disclose accurate and true information and all relevant facts.


Nothing in these Terms in any way excludes or limits our liability for negligence causing death or personal injury or for fraudulent misrepresentation.


We are responsible to you for any losses you suffer to the extent that they have been caused by your reliance on any errors or omissions in our Site where we have been negligent in failing to remedy any such errors or omissions.


Whilst we have taken reasonable steps to ensure the accuracy, currency, correctness and completeness of the information contained on the Site, we do not check, review, monitor, verify or endorse any information, content, material or data collected from or provided by third parties which is displayed on or is otherwise available from this Site or any third party websites which you can access from the Site. We are not responsible to you for any loss, damage or injury you may suffer or incur in connection with such information, content, material or data. It is your responsibility to check that such information, content, material or data is accurate, current, correct and complete.


This Site contains links to sites of third parties offering additional insurance policies. You must form your own view as to the suitability of such policies for you.


No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on our Site.


Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the licence agreement, if any, which accompanies or is provided with the software.


We are not responsible or liable to you for any loss or damage you may suffer or incur in connection with your use of this Site which is caused by any event beyond our reasonable control including the electronic transmission of information, content, material and data over the internet and the interception and decryption of it by others.


We are not responsible to you for any losses or damage you may suffer caused by any distributed denial-of-service attack, or any viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful and which may infect, contaminate or damage your computer equipment or computer programs, or cause damage to software or damage to or loss of data unless caused by our negligence. You should ensure that you use appropriate virus checking software.


Whilst we take all reasonable steps to ensure that the Site continues to be available there may be times when it is not available. This may be for reasons relating to the maintenance of, or alterations to, the Site or for reasons beyond our control. We are not responsible to you if the Site is unavailable. We recommend that you do not leave the renewal of any insurance policy so long that the unavailability of the Site may mean you are unable to take out a new policy through the Site before the expiry of your existing policy.


Internet E-mail

Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to us or any message sent by us to you over the Internet.


Trade Marks and Copyright

This Site contains intellectual property and other rights and must only be used in connection with obtaining insurance in accordance with the notice provisions.


Copyright in the pages screens, information and material in their arrangement included in this Site is owned by or licensed to Ageas Retail Limited unless otherwise noted. You may imprint, copy, download or temporarily store extracts from our Site for your personal information or when you use our products and services. You must not alter anything. Any other use is prohibited unless you first get our written permission. In particular no one may use a part of our Site on any other website, or link any other website to our Site, without our prior written permission If you use our Site in breach of these Terms your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made


If you have any concerns about material which appears on our Site please contact [ACISCustomerServices@ageas.co.uk]


Governing Law

The Terms are governed by English law and you and we both agree to submit to the non exclusive jurisdiction of the English courts.

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